Account Management

I have an email that mentions Chargedesk, who are they?
We use Chargedesk to provide you with online management of your payments to alarm|SIM CARD. This service includes generating invoices for you, provide the a...
Wed, 6 Jun, 2018 at 7:40 PM
I have been charged for Pre-Pay Credit but my alarm never calls or sends me an SMS
The alarm|SIM CARD can be used to make calls, send SMS and also provide an always on data connection. If you have been charged for pre-pay credit and your a...
Mon, 23 Jul, 2018 at 11:41 AM
My credit card has been declined, what should I do ?
If we attempt to collect a payment from your credit or debit card and it is declined, we will email you explaining what the charge was for and the reason fo...
Thu, 25 Apr, 2019 at 11:23 AM
I have received a message: 'Your subscription will renew soon'
Prior to your alarm|SIM CARD Annual Service Fee being collected we will always email you to remind you of the payment and the date that the payment will be ...
Sun, 11 Aug, 2019 at 11:39 AM