securitypoint|UK Support Services

Alarm Panel Calling 3

• My alarm panel does not call me when activated
• My alarm panel does not SMS me when activated
• My alarm panel calls me from a different number

Account Management 14

• I have received a message that my alarm|SIM CARD has High Usage
• I have been charged £10 'alarm|SIM CARD Pre-pay Credit', what is that ?
• My alarm|SIM CARD credit is being used up quickly
• How can I check the credit balance on my alarm|SIM CARD
• How do I register change a new / change my payment card details ?

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Fees and Costs 5

• How much do calls, SMS or data cost ?
• What is the Annual Service Fee?
• Can a normal high street pay as you go sim be used with a security alarm?
• My direct debit now collects £10 for pre-pay credit
• I have been charged, what is it for ?

Billing 5

• Can I change my payment method from direct debit to credit card?
• My credit card statement shows securitypoint UK as the merchant, who are they?
• What is the alarm|SIM CARD for ?
• I have been billed £2 for additional SMS on PLAN10+ why ?
• I am moving house, how do I transfer the alarm|SIM CARD to the new owners ?

SecuPlace iRisco Service 9

• My panel shows XML Fail, what does this mean?
• My panel is showing as offline ?
• What settings does my SecuPlace panel need to work with alarm|SIM CARD?
• I have forgotten the My ELAS password
• My Wifi enabled SecuPlace goes offline periodcally

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RISCO Cloud Service 10

• Why is RISCO charging for the RISCO Cloud service?
• Why am I paying alarm|SIM CARD for my RISCO Cloud service?
• How much is the RISCO Cloud service ?
• What happens if I don't pay alarm|SIM CARD for RISCO Cloud service?
• If I don't pay for RISCO Cloud service will my alarm|SIM CARD still work?

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