securitypoint|UK Support Services
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Alarm Panel Calling
My alarm panel does not call me when activated
My alarm panel does not SMS me when activated
My alarm panel calls me from a different number
I have received a message that my alarm|SIM CARD has High Usage
I have been charged £10 'alarm|SIM CARD Pre-pay Credit', what is that ?
My alarm|SIM CARD credit is being used up quickly
How can I check the credit balance on my alarm|SIM CARD
How do I register change a new / change my payment card details ?
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Fees and Costs
How much do calls, SMS or data cost ?
What is the Annual Service Fee?
Can a normal high street pay as you go sim be used with a security alarm?
My direct debit now collects £10 for pre-pay credit
I have been charged, what is it for ?
Can I change my payment method from direct debit to credit card?
My credit card statement shows securitypoint UK as the merchant, who are they?
What is the alarm|SIM CARD for ?
I have been billed £2 for additional SMS on PLAN10+ why ?
I am moving house, how do I transfer the alarm|SIM CARD to the new owners ?
SecuPlace iRisco Service
My panel shows XML Fail, what does this mean?
My panel is showing as offline ?
What settings does my SecuPlace panel need to work with alarm|SIM CARD?
I have forgotten the My ELAS password
My Wifi enabled SecuPlace goes offline periodcally
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RISCO Cloud Service
Why is RISCO charging for the RISCO Cloud service?
Why am I paying alarm|SIM CARD for my RISCO Cloud service?
How much is the RISCO Cloud service ?
What happens if I don't pay alarm|SIM CARD for RISCO Cloud service?
If I don't pay for RISCO Cloud service will my alarm|SIM CARD still work?
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Help Desk Software
by Freshdesk Support Desk