securitypoint|UK Support Services
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Current Network Status - Worldwide
Current Network Status - UK
Who is securitypoint|UK?
Do you offer telephone support?
Where do I find my SIM Serial Number?
Alarm Panel Calling
My alarm panel does not call me when activated
My alarm panel does not SMS me when activated
My alarm panel calls me from a different number
I have received a message that my alarm|SIM CARD has High Usage
I have been charged £10 'alarm|SIM CARD Pre-pay Credit', what is that ?
My alarm|SIM CARD credit is being used up quickly
How can I check the credit balance on my alarm|SIM CARD
How do I register change a new / change my payment card details ?
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Fees and Costs
How much do calls, SMS or data cost ?
What is the Annual Service Fee?
Can a normal high street pay as you go sim be used with a security alarm?
My direct debit now collects £10 for pre-pay credit
I have been charged, what is it for ?
Can I change my payment method from direct debit to credit card?
My credit card statement shows securitypoint UK as the merchant, who are they?
What is the alarm|SIM CARD for ?
I have been billed £2 for additional SMS on PLAN10+ why ?
I am moving house, how do I transfer the alarm|SIM CARD to the new owners ?
SecuPlace iRisco Service
My panel shows XML Fail, what does this mean?
My panel is showing as offline ?
What settings does my SecuPlace panel need to work with alarm|SIM CARD?
I have forgotten the My ELAS password
My Wifi enabled SecuPlace goes offline periodcally
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RISCO Cloud Service
Why is RISCO charging for the RISCO Cloud service?
Why am I paying alarm|SIM CARD for my RISCO Cloud service?
How much is the RISCO Cloud service ?
What happens if I don't pay alarm|SIM CARD for RISCO Cloud service?
If I don't pay for RISCO Cloud service will my alarm|SIM CARD still work?
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Does BulldogSecure.Store ship internationally?
Who is BulldogSecure.Store
How can I get a VAT Invoice ?
I have a tracking reference and advised my package was shipped but UPS tracking shows 'Shipment Ready for UPS'
Bulldog Lock Bolt
What products does the Bulldog SA1 Super Lock Bolt fit?
What products does the Bulldog SA2 Super Lock Bolt fit?
What products does the Bulldog SA1AJ Super Lock Bolt fit?
What products does the Bulldog SA1C Super Lock Bolt fit?
What products does the Bulldog SA1CS Super Lock Bolt fit?
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Bulldog Plunge Bolt
What products does the Bulldog CC15 Plunge Bolt fit?
What products does the Bulldog CC16 Plunge Bolt fit?
Where can I buy a new lock cylinder for my Bulldog GA95 Hitch Lock?
Bulldog Spares and keys
Where can I buy a spare key for my Bulldog Security Product?
Where can I buy spare parts for my Bulldog Hitch Lock?
Where can I buy spare parts for my Bulldog King Pin Lock?
Where can I buy spare parts for my Bulldog Lock Bolt ?
Where can I buy spare parts for my Bulldog Security Post?
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Help Desk Software
by Freshdesk Support Desk