If we attempt to collect a payment from your credit or debit card and it is declined, we will email you explaining what the charge was for and the reason for the decline (as provided by your bank).
The email will have an Update Payment Details link for your to securely enter your new card details. Once your new details are entered, we will attempt to take the payment again within 24 hours.
If you don't update your card details we will make up to 5 attempts in total during a 14 day period to collect the payment, after such time, your account will be suspended and then closed.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article