Billing

Can I change my payment method from direct debit to credit card?
We no longer offer direct debit as a payment method due to the delay between requesting money from a bank account and the monies being collected (up to 4 ...
Wed, 9 Jan, 2019 at 8:49 PM
My credit card statement shows securitypoint UK as the merchant, who are they?
securitypoint|UK is a trading name of Four Continents Consulting Limited, the same company that runs alarm|SIM CARD and gps|SIM CARD. We use securitypoint...
Thu, 16 Jun, 2016 at 4:12 PM
What is the alarm|SIM CARD for ?
The alarm|SIM CARD is a SIM card that is inside your alarm panel and allows the panel to connect to the mobile network to use data, send SMS and make calls. ...
Fri, 8 Jun, 2018 at 3:31 PM
I have been billed £2 for additional SMS on PLAN10+ why ?
Our PLAN10+ includes data and 10 SMS per month. Where a panel uses more than 10 SMS per month, we always drop you an email and advise of the usage and an ex...
Thu, 27 Feb, 2020 at 10:24 AM
I am moving house, how do I transfer the alarm|SIM CARD to the new owners ?
If you are moving house and would like the new owners to take over the sim account to ensure continuation of service, simply create a new ticket and let us ...
Fri, 18 Dec, 2020 at 6:51 PM