My alarm panel does not SMS me when activated

Modified on Wed, 3 Feb, 2021 at 9:11 PM

If you use your alarm to SMS you when the panel is activated, please check the following:


  • Are you on PLAN10 or PLAN2 - these plans do not include SMS? If yes - Submit a Ticket and we can advise on upgrading to PLAN10+


  • Is the correct number programmed into the panel:
    • Check the number you are calling, it should be capable of accepting SMS messages
    • The number format should be: 
      • International access code + 
      • Country code, in the case of the UK 44
      • The mobile number e.g. 07123456789 with the leading 0 removed, 7123456789
      • So the number to programme into your panel is +447123456789


  • Are you on PLAN20 ? If yes - have you set up a payment method so we can collect payment to add credit to your account - if no, please Submit a Ticket so we can assist you in setting up a a credit card.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article