If you need to recover your iRisco password, visit riscocloud.com and select the "Lost password?" link and complete your details. If after trying this you are still having trouble, you can call Risco Tech Support on 0161 655 5500 and select option 1. Risco as the alarm manufacturers manage the iRisco service and will be able to assist you further.
There is no password or user name that is needed or used for the alarm|SIM CARD service.