The wifi connection relies on a number parts to ensure your panel can connect to internet. Please work through the list below to reconnect your panel to the wifi.
- Check your phone line has a dial tone - if OK, move on….
- Check you can access the internet through another device (i.e. via a laptop or tablet) and confirm the network name that the device is using - if OK, move on….
- Check that your router is transmitting an SSID (network name) and the router is broadcasting on frequency 2.4GHz ONLY. The panel does not support the 5GHz channel or Wifi 6 protocols. If your router is transmitting a 5GHz channel, please disable this channel.
- Restart your router - wait 5 minutes and check again you can access the internet as per 2 above - if OK, move on….
- If applicable check the wifi code has not changed since you set up the alarm panel - if OK, move on….
- Restart your alarm panel:
- Press tick and enter the Master Code (1234 By default) and go to number 7 Servicing
- Scroll down to menu item 14 which is System Reset
- Press tick.
- Try scanning for wifi again:
- Press *SOS for 3 seconds and then enter the master code (default is
1234); SETTING WI-FI 1. SCAN WI-FI displays. - Press TICK; the control panel scans for WiFi networks.
- Scroll to your router’s WiFi network, and then press TICK.
- Enter the password, and at the “SAVE?” prompt TICK, press ; if connection is successful there is no message. If there is a problem in connecting, an error message displays.
- Press *SOS for 3 seconds and then enter the master code (default is
- If the wifi name is still not showing in the list of available networks, this indicates an issue with the router wifi and recommend installing an alarm|SIM CARD in the panel to quickly alleviate the issues with wifi compatibility. Find out more here or get in contact.