Account Management

I have received a message that my alarm|SIM CARD has High Usage
As part of our service, we will notify you if we believe your SIM credit is being used at a faster rate than we would normally expect to see, this notificat...
Thu, 3 May, 2018 at 9:19 AM
I have been charged £10 'alarm|SIM CARD Pre-pay Credit', what is that ?
The alarm|SIM CARD works on a pre-pay basis so credit is added to the SIM card and then this enables your alarm panel to connect to the mobile network and c...
Mon, 27 Apr, 2020 at 5:56 PM
My alarm|SIM CARD credit is being used up quickly
alarm|SIM CARD only provide the sim card and have no control over how your panel has been programmed to use the SIM card functionality i.e. data, call and te...
Sat, 2 Dec, 2017 at 10:09 AM
How can I check the credit balance on my alarm|SIM CARD
Our SIM Cards are designed to be "Fit & Forget" to take away the hassle of having to keep an eye on your balance and top up. Your SIM card cre...
Sat, 14 Apr, 2018 at 5:21 PM
How do I register change a new / change my payment card details ?
If you wish to change the registered debit / credit card that is used for your fees / prepay credit: 1. If you have received an email from us confirming...
Tue, 27 Aug, 2019 at 12:55 PM
My SIM Card has been lost or stolen
If you have lost or had your SIM stolen, please Submit a Ticket As a security precaution, your account and SIM will then be suspended to prevent use. On...
Sat, 27 Feb, 2016 at 8:34 PM
How do I advise you that I have moved house
Please Submit a Ticket and advise of your new address to ensure that we have the most up to date details for you.
Sat, 27 Feb, 2016 at 8:35 PM
Can I pay by credit / debit card instead of direct debit?
We are delighted to announce that we now offer payment of fees and pre-pay credit via debit / credit card and you can easily switch by clicking here ...
Wed, 11 Jan, 2017 at 8:01 PM
How do I cancel my alarm|SIM CARD?
We are sorry to hear that you no longer wish to keep your alarm|SIM CARD and take advantage of: 1. A specially designed service for your alarm security ...
Fri, 2 Apr, 2021 at 12:06 PM
I have been charged £20 for alarm|SIM CARD Annual Service Fee - what is this?
The £20 charge that was made to your card was for the Annual Service Fee on your alarm|SIM CARD which you registered with us. The sim card will be installed...
Thu, 25 Apr, 2019 at 11:32 AM